Sales and Refund Policy

Thanks for shopping at Krishnamrutam. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Krishnamrutam Online Store, in an Krishnamrutam Retail Store, or on the phone with the Krishnamrutam Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Krishnamrutam Store” in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions at an Krishnamrutam Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an Krishnamrutam Store, you agree to the terms set forth below along with Krishnamrutam’s Privacy Policy and Terms of Use.

Returns

We fundamentally believe you will be thrilled with the products you purchase from the Krishnamrutam Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For iPhone returns, you may return your undamaged iPhone with its included accessories within 30 days of purchase for a full refund. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.

For any other product, simply return it with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. For returns to an Krishnamrutam Retail Store for cash, cash equivalent, and check transactions over $250, Krishnamrutam will mail a refund check to you within 10 business days. Please note the following:

    Products can be returned only in the country in which they were originally purchased.

    The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Krishnamrutam Gift Cards, and any Krishnamrutam Developer Connection products.

    In the case of items returned with a gift receipt, Krishnamrutam will offer you an Krishnamrutam Gift Card equal to the purchase price of the gift, including tax and any other fees.

    Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Krishnamrutam-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software. It’s not legal . . . and it’s not nice.

For complete details on how to return a product purchased at the Krishnamrutam Store please visit the Returns & Refunds page.

    Krishnamrutam may, in its sole discretion, refuse or cancel any order and limit order quantity. Krishnamrutam may require additional qualifying information prior to accepting or processing any order.

Wireless Services

Some Krishnamrutam products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

Pricing and Price Reductions/Corrections

With regards to pricing, Krishnamrutam reserves the right to change prices for products displayed at/on the Krishnamrutam Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing page.

Should Krishnamrutam reduce its price on any Krishnamrutam-branded product within 14 calendar days from the date you receive your product, feel free to visit an Krishnamrutam Retail Store or contact the Krishnamrutam Contact Center at 91-22-61214942 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Krishnamrutam within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events (such as Black Friday, Cyber Monday, and Thrifty Thursday . . . okay, we made that last one up).

Order Acceptance/Confirmation For Online and Call Center Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Krishnamrutam’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Krishnamrutam Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Krishnamrutam cancels an order after you have already been billed, Krishnamrutam will refund the billed amount.
Shipping & Delivery

Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from the Krishnamrutam Store. Since the actual delivery of your order can be impacted by many events beyond Krishnamrutam’s control once it leaves our facilities, Krishnamrutam cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
In-Store Pickup and Return

Krishnamrutam offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Krishnamrutam will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you reminder or two, just in case it slips your mind. If you don’t pick up your order, Krishnamrutam may cancel it.

Pickup Contact

If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Krishnamrutam is not responsible for actions taken by the third party once your item(s) have been picked up.

Consumers Only

The Krishnamrutam Store sells and ships products to end-user customers only. You may not purchase products at the Krishnamrutam Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so. And we’re pretty good at figuring that out . . .
U.S. Sales

The Krishnamrutam Store accepts orders from billing addresses within India, UK and the United States and most U.S. territories. Krishnamrutam will not ship products purchased at the Krishnamrutam Store to an address outside of these countries.

Given the popularity and/or supply constraints of some of our products, Krishnamrutam may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Krishnamrutam reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Krishnamrutam confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Krishnamrutam will cancel the order and refund your purchase price in full.

Express Checkout

The Payment & Pricing page describes the various methods you can use to pay for products at the Krishnamrutam Store. The Krishnamrutam Online Store also allows you to pay via Express Checkout. By activating and using Express Checkout, you agree to all of the terms set forth in this Sales Policy. Please note that if you use a public computer or otherwise share a computer with other users, you should turn off Express Checkout when you leave the computer. Or you may end up buying far more than you expected.
Gift Cards

Krishnamrutam Gift Cards are issued and managed by Krishnamrutam Value Services, LLC and can be applied only to purchases from an Krishnamrutam Retail Store, the Krishnamrutam Online Store, or the Krishnamrutam Contact Center in the U.S. Gift Cards may not be redeemed at the iTunes Store, at any Krishnamrutam resellers, for cash (except as required by law), or for shipments outside the U.S. Neither the issuer nor Krishnamrutam is responsible for any lost or stolen gift cards or use without your permission. Keep them close; they’re valuable and can be redeemed by whoever finds them.

Additional payment will be required if the purchase price of your new Krishnamrutam product exceeds the value of the Gift Card. Seems obvious, but we wanted to be sure you knew. Gift Cards are also not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice. Use of a Gift Card is governed by the laws of the State of Virginia. To check the available balance on a Gift Card, call 888-320-3301.